How to reach us
Email support@ocurio.app. Include a brief description of what you were doing and any error messages you saw. Attach screenshots if it helps—please omit personal data.
Response window: within one business day (Pacific Time).
We're here to help
Ocurio support is available Monday through Friday, 9am–5pm PT. We typically reply within one business day and routinely monitor for urgent subscription or access issues.
Helpful details to share
- Your iPhone or iPad model and iOS version
- The tracker or screen you were using when the issue appeared
- Steps we can follow to reproduce the behaviour
- Whether this happens after updating or restoring from backup
Self-service resources
- Privacy policy: how Ocurio keeps your data on-device
- Plan comparison: see what Ocurio Pro unlocks
- Frequently asked questions for quick answers
Before you email
Account & billing
Manage subscriptions from Settings → Apple ID → Subscriptions. For billing adjustments, include your App Store receipt ID and Apple support case number if one exists.
Data privacy
All trackers, entries, and locations stay on your device. Ocurio staff cannot view your personal data. You can export everything in JSON via the in-app settings and delete data by removing the app.
Feature requests
We love hearing what would make Ocurio more useful. Share the outcome you're looking for so we can add it to the roadmap.
Escalate an urgent issue
If you're locked out of the app or experiencing a subscription problem, mark your email subject line as URGENT. We monitor for those keywords and will respond as soon as possible, even outside normal hours.
For App Store purchase refunds you may also contact Apple Support directly at support.apple.com/billing.